Comfort Assurance

Mattress design is an art as much as a science. Technology can only go so far. When it comes to selecting a suitable mattress, there is no surefire way to guarantee correct mattress selection on the spot. One thing that all expert chiropractors agree on - lying five minutes on a mattress in a store does not give you any meaningful indicator of the suitability of a mattress. You need to put yourself in sleeping position for at least 30 minutes. In fact, the best way to decide if a new bed is perfect for you is in your own home, over a period of time. 

That is why we want to alleviate such uncertainty for you by giving you plenty of time to fully try your new mattress. Under our 60 Day Comfort Assurance**, you will be able to try your mattress for 60 days from the time it arrives at your doorstep. If you decide it is not right for you, simply contact us to exchange it for another mattress of your choice, or receive a full refund (excluding shipping charges).

Bear in mind that most people adjust to their new mattress around 14 to 30 days. We request that you trial your mattress for at least 30 days before making a decision to exchange as there is only one opportunity to exchange or receive a refund for your mattress.

**Terms & conditions apply. 60 Day Comfort Assurance is not applicable to discounted product, outlet store product or any product purchased outside Zzz Atelier website.

Terms & Conditions

  1. The 60 Day Comfort Assurance applies only to mattresses purchased at full price and excludes items purchased with a discount code, reduced price item, outlet store item or any item purchased outside Zzz Atelier website .
  2. The 60-day trial period commences on the day you take possession of your mattress.
  3. You need to retain the original packaging during trial period.
  4. You need to retain your original invoice and be able to demonstrate the receipt at request in order to qualify for an exchange or refund.
  5. You must use a clean mattress protector for the duration of the trial.
  6. All returned items must be in original and clean condition. Altered, damaged or soiled product will void the trial guarantee.
  7. The 60 Day Comfort Assurance offer is limited to one exchange or refund. 
  8. If the replacement mattress you select is more expensive you will be required to pay the difference between the prices of the two products.
  9. The trial is not intended or permitted for exchanges between sizes.
  10. Customers who have returned mattresses are not eligible for subsequent comfort assurance offer.
  11. The 60 Day Comfort Assurance cannot be used in conjunction with any other promotion or discount.
  12. No discount or promotion can be applied to the replacement mattress.
  13. Delivery and freight fees are non-refundable.
  14. You are responsible for the delivery charges of returning the mattress to Zzz Atelier nominated warehouse and the shipping of the replacement mattress. 
  15. If you intend to return your mattress and collect the replacement yourself then you will need to bring along the original packaging material.
  16. All exchanges are at the final discretion of Zzz Atelier and fulfilment of all the above criteria.