Shipping & Delivery
Delivery Areas
We currently deliver to most metropolitan and regional locations across Australia.
Additional delivery charges may apply to certain remote, island or difficult-to-service locations. In some cases, delivery may not be available to certain areas.
If additional freight charges or delivery restrictions apply to your order, our Customer Care team will contact you before dispatch.
Free Shipping
We offer free shipping to most metropolitan and selected regional areas across Australia.
For some remote locations, additional freight charges may apply. Where applicable, these charges will be displayed at checkout or communicated to you before your order is dispatched.
Order Processing
Orders are typically processed and dispatched within 1 business day after payment has been received.
During peak periods, promotional events and public holidays, dispatch times may be slightly longer.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information where available.
Estimated Delivery Timeframes
Most orders are delivered within:
| Location | Estimated Delivery Time |
|---|---|
| Metro Areas | 3–8 Business Days |
| Regional Areas | 5–12 Business Days |
| Remote Areas | Additional Transit Time May Apply |
Please note that delivery timeframes are estimates only and may vary due to circumstances outside of our control.
Authority To Leave (ATL)
To help facilitate efficient deliveries, Authority To Leave (ATL) may be applied by default to eligible deliveries.
If no one is available to receive the order, the carrier may leave the goods in a location deemed safe by the delivery provider.
If you do not wish for ATL to be used, please contact us prior to dispatch.
Once a delivery has been completed under ATL, responsibility for the goods transfers to the customer.
Large Furniture Deliveries
Mattresses, bed frames, sofas, sofa beds and other large furniture items are generally delivered to the ground floor entrance, front door or kerbside of the delivery address, depending on the carrier and service available.
Our delivery service does not include:
- Delivery into individual rooms or apartments
- Carrying items upstairs
- Assembly or installation
- Removal of existing furniture
- Removal of packaging materials
Delivery Access Requirements
Customers are responsible for ensuring that products can be safely delivered to the nominated delivery address.
We recommend measuring doorways, hallways, staircases, lifts and access points before placing an order.
Additional delivery fees may apply where delivery cannot be completed due to restricted access.
Customers residing in apartments, multi-storey buildings or properties with restricted access are responsible for ensuring suitable delivery access is available.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If your order arrives damaged, incorrect or incomplete, please contact us as soon as reasonably practicable and provide photographs where possible.
Our team will work with you to resolve the issue promptly.