100 Night Trial

How does our 100-Night Trial work?

Sleepon yourmattress, head pillow, sofa bed,orarmchair(we recommend giving them a go for at least two weeks).
To return your item, contact our customer service team within 100 nights, and we'll arrange a pick-up time or pre-paid postage.
The Salvoswill come tocollect your mattress or sofa bedand send it off to someone in need. Forhead pillows, just post themin the post
We'llprocess your refundwhile your returned item finds a new (non-landfill) home.

Mattress Trial

If you’re not completely satisfied within 100 nights of sleeping on your new Ecosa mattress, you’re entitled to a refund. Our returns process is offered in conjunction with our charity partners. Once your mattress has been collected by one of our charity partners (or an approved alternative charity), your refund will be processed. 
We recommend sleeping on your mattress for a minimum of 14 nights. It can take 1-2 weeks for your body to adjust to any mattress. If you are not completely satisfied during this trial period, contact us within 100 nights of delivery to initiate a return. 
We never resell a used mattress! Your original mattress will likely be donated to charity to help those in need. 
Once you lodge a return request, we will organise a pick-up from one of our partner charities. Collections can take up to 10 business days or more, depending on the charity partner’s availability, and can only occur during business hours. 
Addresses outside metro and regional cities or with access restrictions can be more difficult for our partner charities to collect from. In these instances, our customer service team will work with you to help facilitate your return. 
After all options have been exhausted, we might ask for your help to deliver your mattress to the nearest drop-off location. Once you send in your donation receipt, we will issue your full refund.
For all returns, your original purchase receipt is required in order to process your refund. 
Any mattress that has mould, dirt, stains, smells, or bed bug infestations are no longer eligible for a mattress return nor replacement.
To ensure customer satisfaction, we have a return policy that allows for 1 return of up to 2 mattresses per household. This policy applies to your first return request only, so please contact us within the first 100 nights of owning your mattress to initiate the return process.
For exchanges, you are responsible for the price difference only. Any additional shipping costs will be covered by us. Please note that the trial period does not apply to exchanged mattresses unless the original packaging remains unopened.

Head Pillow Trial

Body Pillows excluded from 100-night trial.
Excluded Body Pillows include:Cooling Pregnancy PillowCooling Knee PillowCooling Wedge PillowCooling Leg Elevation Pillow
If you’re not completely satisfied within 100 nights of sleeping on your new Ecosa pillow, you may return it for any reason. You are also entitled to a full refund. 
Great things take time! We recommend sleeping on your pillow for a minimum of 14 nights. It can take 1-2 weeks for your body to adjust to any new pillow. If you are not completely satisfied during this trial period, contact us within 100 nights of delivery to initiate a return. 
We never resell a used pillow! Your original pillow will likely be donated to charity to help those in need.
We work hard to make the returns process as seamless as possible by providing free returns Australia-wide. Once you contact us, we will provide you with a pre-paid postal label. Just attach the pre-paid label to the box and pop the pillow in the post back to us. Once posted, email us a photo of the lodgment receipt so we can monitor the tracking. We will then process your refund once the parcel reaches our charity partner.
Please note that, in all cases, the original receipt showing proof of purchase is required.
Any pillow that has mould, dirt, stains, smells, or bed bug infestations resulting from poor pillow care is no longer eligible for a pillow return nor replacement.
To ensure customer satisfaction, we have a return policy that allows for 1 return of up to 2 pillows per household. This policy applies to your first return request only, so please contact us within the first 100 nights of owning your pillow to initiate the return process.

Sofa Bed & Armchair Trial

If you’re not completely satisfied within 100 nights of sitting and sleeping on your new Sofa Bed or Armchair, you’re entitled to a refund. Our returns process is offered in conjunction with our charity partners. Once your product has been collected by one of our charity partners (or an approved alternative charity), your refund will be processed. 
We never resell a used sofa bed! Your original Sofa Bed or Armchair will likely be donated to charity to help those in need. 
Once you lodge a return request, we will organise a pick-up from one of our partner charities. Collections can take up to 10 business days, and can only occur during business hours. 
Addresses outside metro and regional cities or with access restrictions can be more difficult for our partner charities to collect from. In these instances, our customer service team will work with you to help facilitate your sofa bed or armchair return. 
After all options have been exhausted, we might ask for your help to deliver your sofa bed or armchair to the nearest drop-off location. Once you send in your donation receipt, we will issue your full refund. 
For all returns, your original purchase receipt is required in order to process your refund. 
Any sofa bed or armchair that has mould, dirt, stains, smells, or bed bug infestations is no longer eligible for a return nor replacement.
To ensure customer satisfaction, we have a return policy that allows for 1 return of up to 2 sofa beds or armchairs per household. This policy applies to your first return request only, so please contact us within the first 100 nights of owning your product to initiate the return process. 
For exchanges, you are responsible for the price difference only. Any additional shipping costs will be covered by us. Please note that the trial period does not apply to exchanged sofa beds or armchairs unless the original packaging remains unopened.

Cot Mattress Trial

If you’re not completely satisfied within 100 nights of your baby sleeping on your new Ecosa cot mattress, you may return it for any reason. You are also entitled to a full refund.
We recommend letting your baby sleep on their mattress for a minimum of 14 nights. It can take between 2-4 weeks for the body to adjust to any new mattress. If you are not completely satisfied during this trial period, contact us within 100 nights of delivery to initiate a return. 
We will never resell a used cot mattress! Your original cot mattress will likely be donated to charity to help those in need. 
Once you lodge a return request, we will organise a pick-up from one of our partner charities. Collections can take up to 10 business days or more, depending on the charity partner’s availability, and can only occur during business hours. 
Please note that, in all cases, the original receipt showing proof of purchase is required. 
Any cot mattress that has mould, dirt, stains, smells, or bed bug infestations resulting from poor care is no longer eligible for a cot mattress return nor replacement. 
To ensure customer satisfaction, we have a return policy that allows for 1 return of up to 2 mattresses per household. This policy applies to your first return request only, so please contact us within the first 100 nights of owning your mattress to initiate the return process. 
For exchanges, you are responsible for the price difference only. Any additional shipping costs will be covered by us. Please note that the trial period does not apply to exchanged mattresses unless the original packaging remains unopened.

We donate returned mattresses, head pillows & sofa beds to charity.

When an Matress, Head Pillow or Sofa Bed isn't right for you, it won't go to waste. We donate returned items when we can. And help customers dispose of old mattresses and bedding through our award-winning recycling program.

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Frequently Asked Questions

1. Can I return an item if I have changed my mind about the purchase?

Mostly yes, we will gladly accept returns within 14 days of delivery if you have had a change of mind. However, the item needs to be unopened, unused, in original condition and in their original packaging. You will need to contact our customer service staff via the online form or email customerservice@zzzatelier.com.au. You will also need to provide us photos showing the condition of the item. Once we have agreed, we will issue a confirmation of return acceptance, you are then responsible for returning the item to our warehouse in the same condition. We will issue you the full refund (but excludes shipping fees paid) minus 10% re-stocking fee after we have inspected the item and are satisfied that the item and its packaging are both in brand new condition. Zzz Atelier retains the final discretion to accept of refuse the return after we have fully inspected the item.

Most mattresses purchased at full price (excluding outlet store items) enjoy our 60 Day Comfort Assurance, which gives you an extended period of time to exchange your mattress or request for refund. You should check if the mattress you have purchased qualify for such trial. Make sure that you fully read the Comfort Assurance terms and condition.

Please note that under the health act, all soft furnishing items (including sheets, pillows, pillow cases, mattress toppers etc.) are non-refundable unless faulty. We encourage you to make your selection carefully prior to your purchase.

2. What if the item I receive has been damaged in transit?

If the item you receive has been damaged in transit, you can send us photos showing the damage and provide your name and contact information. Our customer service staff will resolve this issue for you as soon as we can.

It is important that you do not sign for the delivery as having been received in good condition unless you have checked the item thoroughly. Alternatively, you may also choose to leave a note with the courier that you have not had time to check the delivery. Damage in transit may no longer be claimed once you have signed off the delivery as having been received in good condition without leaving any note.

3. The item that I've received is wrong. What should I do?

If the parcel that you've received is wrong, please use the online contact form or email us at customerservice@zzzatelier.com.au. Our friendly staff will help you resolve the issue as soon as we can.