A Risk Free Trial At Home
Choosing the right mattress is personal, and we understand that trying a mattress for a few minutes in a showroom can never truly compare to sleeping on it in your own home.
That’s why eligible Zzz Atelier mattresses come with a 100 Night Comfort Trial.
Sleep on your new mattress at home and take the time to properly experience its comfort and support. If you feel it isn’t the right fit, simply contact our team within the trial period and we’ll help arrange an exchange or return.*
Most sleepers require time to adjust to a new mattress, particularly when transitioning from an older mattress with different support characteristics. For this reason, we kindly recommend trialling your mattress for a minimum of 30 nights before initiating a return or exchange request.
Returned mattresses are never resold and may be responsibly recycled or donated where possible.
How does the 100 Night Comfort Trial work?
Eligible mattresses purchased directly through the Zzz Atelier website can be trialled in the comfort of your home for up to 100 nights from the delivery date.
If you decide the mattress is not the right fit for you, simply contact our customer care team within the 100-night period to discuss your exchange or return options.
Is there a minimum trial period?
Yes. We kindly ask customers to trial their mattress for a minimum of 30 nights before requesting an exchange or return.
It can take several weeks for your body to properly adjust to a new mattress, especially when moving from a mattress with different comfort or support characteristics.
What condition must the mattress be in?
To remain eligible for the Comfort Trial:
- A mattress protector must be used throughout the trial period
- The mattress must remain in clean, hygienic, and undamaged condition
- Mattresses with stains, marks, odours, mould, misuse, or damage will not qualify for return or exchange
For hygiene reasons, returned mattresses are never resold.
Which products are eligible?
The 100 Night Comfort Trial applies only to eligible mattresses purchased directly through the Zzz Atelier website.
The trial excludes:
- Clearance items
- Outlet or floor stock products
- Final sale items
- Products purchased through third-party retailers
- Promotional or discounted items unless otherwise stated
Can I exchange for another mattress?
Yes. Eligible customers may exchange their mattress for another Zzz Atelier model.
If the replacement mattress is higher in price, customers are required to pay the price difference.
The Comfort Trial is limited to one exchange or one return per household/order.
Exchanges between different mattress sizes are not permitted under the trial program.
Does the trial restart after an exchange?
No. The original trial period continues from the delivery date of your initial mattress purchase.
Who covers return or exchange shipping costs?
Delivery, shipping, handling, and freight charges are non-refundable.
Customers may be responsible for applicable return or exchange transportation costs unless otherwise agreed by Zzz Atelier.
What happens after I request a return?
Once your return or exchange request has been reviewed and approved, our team will help coordinate suitable collection or return arrangements.
Refunds are processed after the returned mattress has been received, inspected, or verified by our team.
Collection timeframes may vary depending on location and transport availability.
Do you service regional or remote areas?
We do our best to support customers across Australia. However, certain regional, remote, or restricted-access locations may require alternative return arrangements.
Where collection services are unavailable, our customer care team will work with you to determine the most suitable solution.
Do I need to keep the original packaging?
Retaining the original packaging is recommended where possible to assist with transportation or exchanges, though it may not always be required.
The 100 Night Comfort Trial is subject to the terms and eligibility criteria outlined above. Zzz Atelier reserves the right to refuse returns or exchanges that do not meet the stated conditions.