Privacy policy
This Privacy Policy describes how Zzz Atelier Pty Ltd (“Zzz Atelier”, “we”, “us” or “our”) collects, uses and discloses your personal information when you visit our website, purchase our products, contact us, or otherwise interact with our services.
We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, legal requirements or regulatory obligations.
Any updates will be published on this page together with the revised “Last Updated” date. We encourage you to review this Privacy Policy periodically.
How We Collect and Use Your Personal Information
To provide our products and services, we collect personal information from a variety of sources depending on how you interact with us.
We may use your personal information to:
- Process and fulfil orders
- Arrange deliveries and provide order updates
- Respond to enquiries and customer support requests
- Manage returns, exchanges, warranty claims and comfort trial requests
- Improve our products, services and website experience
- Personalise your shopping experience
- Send marketing communications where permitted by law
- Conduct research and analysis to improve our business
- Detect and prevent fraudulent activity
- Comply with legal obligations
- Name
What Personal Information We Collect
The personal information we collect may include:
Information You Provide Directly
- Name
- Email address
- Phone number
- Billing and delivery address
- Order history
- Product preferences
- Customer support enquiries
- Product reviews and feedback
- Information submitted through forms on our website
You may choose not to provide certain information, however this may limit our ability to provide products, services or support.
Information Collected Automatically
When you visit our website, we may automatically collect certain information including:
- IP address
- Browser type
- Device information
- Website usage data
- Pages viewed
- Time spent on our website
- Referring websites and marketing sources
This information helps us improve website performance, customer experience and advertising effectiveness.
Information From Third Parties
We may receive information from trusted third-party providers including:
- Shopify
- Payment service providers
- Delivery and logistics partners
- Marketing and advertising platforms
- Analytics providers
Any information obtained from third parties will be handled in accordance with this Privacy Policy.
Cookies and Tracking Technologies
Our website uses cookies, pixels and similar technologies to improve your browsing experience and help us understand how visitors interact with our website.
We may use technologies provided by:
- Shopify
- Google Analytics
- Meta (Facebook and Instagram)
- Klaviyo
- Other analytics and advertising partners
These technologies may collect information regarding website usage, browsing behaviour and interactions with advertisements.
Most web browsers allow you to control or disable cookies through your browser settings. Please note that some website features may not function correctly if cookies are disabled.
Marketing Communications
If you subscribe to our newsletter or otherwise consent to receiving marketing communications, we may send you information about new products, promotions, special offers and company updates.
You may unsubscribe from marketing communications at any time by clicking the unsubscribe link included in our emails or by contacting us directly.
We use trusted third-party providers, including Klaviyo, to manage and deliver marketing communications.
How We Disclose Personal Information
We may disclose your personal information to trusted third parties where reasonably necessary to operate our business and provide our services, including:
- Shopify and related technology providers
- Payment processors
- Delivery and freight providers
- Customer support providers
- Marketing and advertising platforms
- Analytics providers
- Professional advisers
- Government authorities where required by law
We do not sell your personal information to third parties.
Overseas Disclosure
Some of our trusted service providers may store or process personal information outside Australia, including in countries where our technology, analytics, marketing or payment partners operate.
This may include service providers such as Shopify, Klaviyo, Google, Meta and PayPal.
Where personal information is transferred overseas, we take reasonable steps to ensure it is handled in a manner consistent with applicable Australian privacy laws.
Payments
Our online store is powered by Shopify.
Payments may be processed securely through Shopify Payments, PayPal, and other authorised payment providers made available on our website from time to time.
Zzz Atelier does not store your complete credit card or payment details on its own systems.
Payment providers are responsible for securely processing payment information in accordance with applicable industry security standards and their respective privacy policies.
We encourage you to review the privacy policies of any payment provider you choose to use when making a purchase.
Third-Party Websites and Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content or security of third-party websites and encourage you to review their privacy policies before providing personal information.
Product Reviews and User Content
Our website and social media channels may allow customers to submit product reviews, testimonials, photographs or other content.
If you choose to submit content for public display, that information may be visible to other users and members of the public.
We recommend that you do not include sensitive personal information in any content that you choose to publish publicly.
Security and Retention of Your Information
We take reasonable precautions to protect your personal information from unauthorised access, misuse, disclosure, alteration or loss.
Security measures may include:
- SSL website encryption
- Secure hosting environments
- Restricted access to personal information
- Trusted service providers with appropriate security practices
While we take reasonable steps to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.
We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy or as required by law.
When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it.
Your Rights and Choices
You may request access to the personal information we hold about you and request correction of any inaccurate, incomplete or out-of-date information.
You may also withdraw consent to receive marketing communications at any time.
To protect your privacy, we may require verification of your identity before processing requests relating to your personal information.
Children’s Privacy
Our website and services are intended for individuals aged 18 years and over.
We do not knowingly collect personal information from children.
Contact Us
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a privacy-related complaint, please contact:
Privacy Officer
Zzz Atelier Pty Ltd
Email: admin@zzzatelier.com.au
If you believe we have breached applicable privacy laws, please provide details of your complaint and we will investigate the matter and respond within a reasonable timeframe.