Refund policy

Returns & Refunds

Change of Mind Returns

We may accept approved change-of-mind returns within 30 days of delivery provided:

(a) the Product is unopened and unused;

(b) the Product remains in its original condition;

(c) the Product is returned with all original packaging; and

(d) proof of purchase is provided.

Return Costs

For approved change-of-mind returns, customers are responsible for the cost of returning the Product to Zzz Atelier.

A restocking fee of up to 10% may apply.

Non-Returnable Products

For hygiene reasons, pillows cannot be returned for change-of-mind reasons unless faulty.

Damaged, Faulty or Incorrect Products

Customers should inspect Products upon delivery and notify us as soon as reasonably practicable if a Product arrives damaged, faulty, incorrect or incomplete.

Providing photographs and supporting information will assist us in resolving the issue promptly.

Nothing in this clause limits your rights under the Australian Consumer Law.

Refund Processing

Approved refunds will be processed to the original payment method used for purchase.

Australian Consumer Law

Nothing in this section limits your rights under Australian Consumer Law.

Promotional Purchases

Where a Product is purchased as part of a promotional offer, any refund will be based on the amount actually paid for the Product.

Where a promotion includes a free gift, bundle discount or other promotional benefit, Zzz Atelier reserves the right to deduct the value of that benefit from any refund where the qualifying purchase conditions are no longer met.

100 Night Trial

Eligibility

Eligible mattresses purchased directly from Zzz Atelier may be covered by our 100 Night Trial.

Separate Policy

The 100 Night Trial is subject to eligibility requirements, exclusions and procedures outlined in our 100 Night Trial Policy.

Misuse

We reserve the right to refuse claims where we reasonably believe the trial is being misused or abused.