Terms of service
Last Updated: 3 June 2026
Welcome to Zzz Atelier. These Terms of Service ("Terms") govern your access to and use of the Zzz Atelier website and the purchase of products from us. By accessing our website or placing an order with us, you agree to be bound by these Terms.
Contents
- Introduction
- Product Information
- Orders
- Pricing & Payment
- Delivery Terms
- Returns & Refunds
- 100 Night Trial
- Warranty
- Australian Consumer Law
- Limitation of Liability
- General Terms
- Contact Us
1. Introduction
1.1 About These Terms
These Terms govern your access to and use of the Zzz Atelier website, products and services.
1.2 Definitions
In these Terms:
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"Zzz Atelier", "we", "us" and "our" means Zzz Atelier Pty Ltd (ABN 32 627 228 728), trading as Zzz Atelier.
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"Website" means www.zzzatelier.com.au.
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"Products" means any goods offered for sale by Zzz Atelier.
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"You" and "your" means any person accessing our Website or purchasing Products from us.
1.3 Changes to These Terms
We may update these Terms from time to time by publishing revised Terms on our Website.
Changes will apply to future orders placed after the updated Terms are published.
2. Product Information
2.1 Product Availability
All Products are subject to availability.
We reserve the right to discontinue, modify or replace Products at any time without prior notice.
2.2 Product Descriptions
We make reasonable efforts to ensure product descriptions, specifications, images and pricing are accurate.
However:
(a) colours may vary depending on screen settings and lighting conditions;
(b) dimensions may vary slightly due to manufacturing tolerances; and
(c) lifestyle images are provided for illustrative purposes only.
2.3 Pricing Errors
We reserve the right to correct any pricing errors, inaccuracies or omissions at any time.
If an order has been placed at an incorrect price due to an error, we may cancel the order and provide a full refund.
3. Orders
3.1 Placing an Order
When you place an order through our Website, you are making an offer to purchase Products in accordance with these Terms.
3.2 Order Confirmation
An order confirmation email acknowledges receipt of your order but does not constitute acceptance of your order.
3.3 Acceptance of Orders
Your order is accepted when we dispatch your Products and issue a tax invoice.
3.4 Rejection or Cancellation of Orders
We reserve the right to reject or cancel an order where:
(a) Products are unavailable;
(b) a pricing or product description error has occurred;
(c) fraudulent or suspicious activity is suspected;
(d) payment cannot be successfully processed; or
(e) we are unable to fulfil the order due to circumstances beyond our reasonable control.
Any payment received for a cancelled order will be refunded in full.
3.5 Order Changes
Once an order has been placed, changes or cancellations may not be possible if the order has already entered processing, packing or dispatch.
4. Pricing & Payment
4.1 Pricing
All prices displayed on our Website are in Australian Dollars (AUD) and include GST where applicable.
4.2 Payment Methods
Accepted payment methods may include:
- Shopify Payments
- PayPal
- Credit and Debit Cards
- Other payment methods displayed at checkout
Available payment methods may change from time to time.
4.3 Payment Requirements
Full payment must be received before Products are dispatched.
5. Delivery Terms
5.1 Delivery Areas
We currently deliver to most metropolitan and regional locations across Australia.
Delivery availability may vary depending on postcode, product size and carrier network coverage.
5.2 Delivery Timeframes
Any delivery dates or estimated delivery timeframes provided by us are estimates only.
While we will use reasonable efforts to meet estimated delivery timeframes, we do not guarantee delivery by a particular date.
Delivery timeframes commence from the date of dispatch, not the date the order is placed.
5.3 Delivery Address
You are responsible for ensuring that all delivery information provided is accurate and complete.
Additional charges may apply where re-delivery, redirection or special arrangements are required due to incorrect information supplied by you.
5.4 Authority to Leave
To help facilitate efficient deliveries, Authority to Leave (ATL) may be applied by default to eligible deliveries.
Where ATL applies, our delivery partners may leave Products at the delivery address without obtaining a signature if no one is available to receive the delivery.
If you do not wish for ATL to be used, please contact us prior to dispatch. While we will endeavour to accommodate your request, alternative delivery arrangements may not always be available and additional delivery charges may apply.
5.5 Risk and Ownership
Risk of loss or damage to a Product passes to you upon delivery of the Product to the delivery address specified in your order.
Where Authority to Leave (ATL) applies, risk passes once the Product has been delivered to the nominated delivery address, regardless of whether a signature has been obtained.
Ownership of a Product remains with Zzz Atelier until full payment has been received.
5.6 Delivery Access
Zzz Atelier provides kerbside, front door or ground floor delivery services only unless otherwise stated.
Customers are responsible for ensuring that Products can be safely delivered to the nominated delivery address.
Where access restrictions prevent delivery, including but not limited to stairs, lifts, narrow hallways, gated access or building restrictions, additional delivery charges may apply and delivery may need to be rescheduled.
Zzz Atelier is not responsible where a Product cannot be moved beyond the delivery point due to access restrictions at the delivery location.
5.7 Failed Deliveries
Additional delivery charges may apply where delivery attempts are unsuccessful due to:
(a) incorrect delivery information supplied by you;
(b) restricted or unsafe access to the delivery location; or
(c) no person being available to receive the delivery where Authority to Leave (ATL) is not permitted.
5.8 Remote & Restricted Locations
Some remote, island or difficult-to-service locations may incur additional delivery charges or delivery restrictions.
If we are unable to fulfil delivery to your location, we may cancel the order and provide a refund.
5.9 PO Boxes
Due to the size and nature of certain Products, Zzz Atelier may be unable to deliver to PO Boxes, parcel lockers or similar facilities.
6. Returns & Refunds
6.1 Change of Mind Returns
We may accept approved change-of-mind returns within 30 days of delivery provided:
(a) the Product is unopened and unused;
(b) the Product remains in its original condition;
(c) the Product is returned with all original packaging; and
(d) proof of purchase is provided.
6.2 Return Costs
For approved change-of-mind returns, customers are responsible for the cost of returning the Product to Zzz Atelier.
A restocking fee of up to 10% may apply.
6.3 Non-Returnable Products
For hygiene reasons, pillows cannot be returned for change-of-mind reasons unless faulty.
6.4 Damaged, Faulty or Incorrect Products
Customers should inspect Products upon delivery and notify us as soon as reasonably practicable if a Product arrives damaged, faulty, incorrect or incomplete.
Providing photographs and supporting information will assist us in resolving the issue promptly.
Nothing in this clause limits your rights under the Australian Consumer Law.
6.5 Refund Processing
Approved refunds will be processed to the original payment method used for purchase.
6.6 Australian Consumer Law
Nothing in this section limits your rights under Australian Consumer Law.
6.7 Promotional Purchases
Where a Product is purchased as part of a promotional offer, any refund will be based on the amount actually paid for the Product.
Where a promotion includes a free gift, bundle discount or other promotional benefit, Zzz Atelier reserves the right to deduct the value of that benefit from any refund where the qualifying purchase conditions are no longer met.
7. 100 Night Trial
7.1 Eligibility
Eligible mattresses purchased directly from Zzz Atelier may be covered by our 100 Night Trial.
7.2 Separate Policy
The 100 Night Trial is subject to eligibility requirements, exclusions and procedures outlined in our 100 Night Trial Policy.
7.3 Misuse
We reserve the right to refuse claims where we reasonably believe the trial is being misused or abused.
8. Warranty
8.1 Warranty Coverage
Certain Products are covered by a voluntary manufacturer's warranty.
8.2 Warranty Information
Warranty periods, coverage, exclusions and claim procedures are outlined in our Warranty Information page.
8.3 Residential Use
Unless otherwise stated, our voluntary warranties apply only to Products used for normal residential purposes and may not apply to commercial use.
8.4 Proof of Purchase
Proof of purchase may be required when assessing warranty claims.
8.5 Australian Consumer Law
The benefits provided by our warranties are in addition to your rights and remedies under the Australian Consumer Law.
9. Australian Consumer Law
9.1 Consumer Guarantees
Nothing in these Terms excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law.
9.2 Statutory Rights
Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
10. Limitation of Liability
10.1 Liability
To the maximum extent permitted by law, Zzz Atelier will not be liable for any indirect, incidental, consequential or special loss arising from the use of our Products or Website.
10.2 Delays Beyond Our Control
We are not liable for delays or failure to perform our obligations where such delays arise from circumstances beyond our reasonable control.
10.3 Statutory Rights
Nothing in these Terms limits any rights that cannot be excluded under Australian law.
10.4 Product Use & Safety
You are responsible for using Products in accordance with any instructions, care guides and safety information provided by Zzz Atelier.
Our Products may be bulky, heavy or require assembly and should be handled with appropriate care when lifting, moving, assembling, disassembling or relocating them.
To the maximum extent permitted by law, Zzz Atelier is not responsible for any loss, damage or injury arising from:
(a) improper use of a Product;
(b) failure to follow product instructions or care guidelines;
(c) incorrect assembly, installation or modification of a Product; or
(d) the lifting, moving, handling or relocation of a Product by you or any third party.
Nothing in this section excludes or limits any rights you may have under the Australian Consumer Law.
10.5 Comfort & Preference
Individual comfort preferences vary from person to person.
Except as expressly provided under our 100 Night Trial or Australian Consumer Law, Zzz Atelier does not guarantee that a Product will meet every individual's personal comfort preference or sleeping requirements.
11. General Terms
11.1 Intellectual Property
All content on this Website, including text, images, graphics, logos, product descriptions and designs, is owned by or licensed to Zzz Atelier.
You must not reproduce, distribute, modify or exploit any content from this Website without our prior written consent.
11.2 Governing Law
These Terms are governed by the laws of Victoria, Australia.
11.3 Severability
If any provision of these Terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue in full force and effect.
11.4 Promotions
From time to time, Zzz Atelier may offer promotional discounts, offers or campaigns.
Promotions may be subject to additional terms and conditions published separately.
Where there is any inconsistency between these Terms and any promotional terms, the promotional terms will prevail to the extent of the inconsistency.
11.5 Promotional Purchases
Where a Product is purchased as part of a promotional offer, any refund will be based on the amount actually paid for the Product.
Where a promotion includes a free gift, bundle discount or other promotional benefit, Zzz Atelier reserves the right to deduct the value of that benefit from any refund where the qualifying purchase conditions are no longer met.
12. Contact Us
If you have any questions regarding these Terms, please contact our Customer Care team:
Email: customerservice@zzzatelier.com.au
Website: www.zzzatelier.com.au