Warranty

Zzz Atelier Warranty

At Zzz Atelier, we stand behind the quality of our products. Our mattresses are backed by either a 10-Year or 15-Year Limited Warranty (depending on the model), while selected furniture products are covered by their respective warranty periods.

This warranty applies to manufacturing defects in materials and workmanship under normal residential use and operates in addition to your rights under the Australian Consumer Law.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Warranty Periods

Product Category	Warranty Period
Selected Mattresses	10 or 15 Years (depending on model)
Bed Frames	12 Months
Sofa Beds	12 Months
Sofas & Loungers	12 Months
Pillows & Accessories	Not Covered by Manufacturer's Warranty*

* Pillows and accessories are not covered by a manufacturer's warranty unless required under the Australian Consumer Law.

The applicable warranty period for your product is stated on the relevant product page and commences from the date of delivery.

Who Is Covered

This warranty applies only to the original purchaser of the product and is not transferable.

Warranty claims must be supported by valid proof of purchase from Zzz Atelier or an authorised Zzz Atelier retail or marketplace partner.

What Is Covered

This warranty covers manufacturing defects resulting from faulty materials or workmanship under normal residential use.

Mattresses

This warranty may cover:

Broken, loose or defective coils and springs.
Coils or wires protruding through the mattress.
Visible sagging or indentation greater than 38mm, measured without weight on the mattress and where the mattress has been continuously supported by a suitable bed frame or foundation.
Physical defects in foam materials that cause splitting or cracking under normal use.

Bed Frames, Sofa Beds, Sofas & Loungers

This warranty may cover:

Structural defects in the frame.
Failure of fittings, hardware or components due to manufacturing defects.
Faulty workmanship that affects the intended use of the product.

At our discretion, approved warranty claims may be resolved through repair, replacement, replacement parts or another appropriate remedy.

What Is Not Covered

This warranty does not cover:

Normal wear and tear.
Normal softening, settling or compression of foams and comfort layers.
Changes in comfort preference or firmness preference.
Body impressions or indentation less than 38mm.
Minor cosmetic imperfections that do not affect product performance.
Natural variations in fabric, colour, texture, grain or finish.
Damage caused by misuse, abuse, negligence or improper handling.
Damage caused by standing, jumping, folding or bending the mattress.
Damage caused by improper assembly, storage or transportation.
Stains, mould, burns, tears, liquid damage or unsanitary conditions.
Damage caused by pets, insects or pests.
Damage resulting from excessive moisture, water exposure, heat or environmental conditions outside our control.
Damage resulting from the use of an unsuitable or unsupported bed frame or foundation.
Products used for commercial purposes, including hotels, serviced apartments, Airbnb properties, display homes, rental accommodation or other commercial environments, unless expressly covered by a separate commercial warranty.
Products sold as clearance, seconds, ex-display, imperfect, returned or otherwise sold on an "as-is" basis.
Pillows, pillow protectors and other bedding accessories.

Mattress Cover Warranty

Where a defect relates solely to a removable mattress cover, zipper or cover stitching, Zzz Atelier may elect to repair or replace the cover only.

A defect affecting only the mattress cover does not automatically entitle the customer to a replacement mattress.

Mattress Care Requirements

To maintain warranty coverage, your mattress must:

Be used on a suitable and supportive bed frame or foundation.
Have adequate centre support for Queen and King sizes.
Be used on slatted bases with gaps no greater than 6cm.
Be kept clean and protected with a mattress protector.
Be free from stains, excessive soiling and unsanitary conditions.
Be rotated regularly in accordance with our care recommendations.

Failure to properly care for the mattress may affect eligibility for warranty coverage.

How to Make a Warranty Claim

If you believe your product has a manufacturing defect, please contact us as soon as reasonably practicable after the issue becomes apparent.

To assist us in assessing your claim, we may request:

Proof of purchase.
A description of the issue.
Photographs or videos showing the defect.
Product labels or identification tags.
Any additional information reasonably required to assess the claim.

Please do not return any product without prior authorisation from our customer service team.

Repairs & Replacements

If your claim is approved, Zzz Atelier may, at its discretion:

Repair the product;
Replace the product;
Replace defective components or parts; or
Provide another remedy consistent with the Australian Consumer Law.

If the original product is no longer available, we may provide a comparable replacement product of equal or greater value.

As this warranty is designed to address manufacturing defects, each original mattress purchased is eligible for a maximum of one replacement mattress during the warranty period, unless otherwise required under the Australian Consumer Law.

Any repair or replacement provided under this warranty does not restart or extend the original warranty period.

Limitation of Warranty

Except where required by law, the total value of any repairs, replacements or other remedies provided under this warranty will not exceed the original purchase price paid for the product.

Nothing in this warranty excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law.

Contact Us

If you have any questions regarding this Warranty Policy or wish to submit a warranty claim, please contact our customer service team via our Contact Us page.

We're here to help and will do our best to resolve any genuine product issues promptly and fairly.