Warranty

Zzz Atelier Warranty

At Zzz Atelier, we stand behind the quality of our products. Our mattresses are backed by either a 10-Year or 15-Year Limited Warranty (depending on the model), while selected furniture products are covered by their respective warranty periods.

This warranty applies to manufacturing defects in materials and workmanship under normal residential use and operates in addition to your rights under the Australian Consumer Law.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this Warranty excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law.

Warranty Periods

Product Category	Warranty Period
Selected Mattresses	10 or 15 Years (depending on model)
Bed Frames	12 Months
Sofa Beds	12 Months
Sofas & Loungers	12 Months
Pillows & Accessories	No Voluntary Manufacturer's Warranty*

* Pillows and accessories are not covered by a voluntary manufacturer's warranty. Your rights under the Australian Consumer Law continue to apply.

The applicable warranty period for your product is stated on the relevant product page and commences on the original purchase date.

Pro-Rated Warranty Schedule

The table below outlines the applicable warranty coverage and customer contribution for approved mattress warranty claims.

For approved warranty claims:

During the No Charge Repair, Replacement or Refund period, Zzz Atelier will repair or replace the product at no charge for the product itself, subject to the terms of this Warranty Policy.
After the No Charge Repair or Replacement or Refund period, approved warranty claims will be resolved on a pro-rated basis, with the customer contribution calculated in accordance with the schedule below.

Important Notes

No-charge repair or replacement does not include transportation, freight or shipping costs. Customers remain responsible for any applicable transportation or shipping charges associated with a warranty claim.
Where Zzz Atelier elects to provide a refund instead of a repair or replacement, the refund amount will be calculated in accordance with the same pro-rated schedule based on the original purchase price (excluding shipping charges).
If the original proof of purchase showing the purchase price (excluding shipping charges) cannot be provided, Zzz Atelier reserves the right to determine the original purchase price based on our available records or, where necessary, use the current recommended retail price of the same or a comparable product when calculating the applicable customer contribution.

Who Is Covered

This warranty applies only to the original purchaser of the product and is not transferable.

Warranty claims must be supported by valid proof of purchase from Zzz Atelier or an authorised Zzz Atelier retail or marketplace partner. This warranty commences from the original purchase date of the product.

What Is Covered

This warranty covers manufacturing defects resulting from faulty materials or workmanship under normal residential use.

This warranty covers manufacturing defects only. It does not guarantee a particular comfort level, firmness preference or expected product lifespan beyond defects in materials or workmanship.

Mattresses

This warranty may cover:

Broken or defective pocket springs.
Coils or wires protruding through the mattress.
Permanent body impressions or indentations greater than 38mm, measured without weight on the mattress and where the mattress has been continuously supported by a suitable bed frame or foundation.
Physical manufacturing defects in structural or support foam that cause abnormal splitting or cracking under normal residential use.

Bed Frames, Sofa Beds, Sofas & Loungers

This warranty may cover:

Structural defects in the frame.
Failure of fittings, hardware or components due to manufacturing defects.
Faulty workmanship that affects the intended use of the product.

Mattress Care Requirements

To maintain warranty coverage, your mattress must:

Be used on a suitable and supportive bed frame or foundation.
Be supported by at least five legs, including a rigid centre support extending from the frame to the floor, if it is a Queen or King size mattress.
Be used on a slatted base with gaps no greater than 6 cm where the slats are less than or equal to 6 cm wide.
Be used on a slatted base with gaps no greater than the width of the slats where the slats are more than 6 cm wide.
Be kept clean and protected with a mattress protector.
Be kept free from stains, excessive soiling, moisture, mould and unsanitary conditions.
Be rotated from head to foot once a month during the first three months of use and at least once every three months thereafter, unless otherwise specified.
Be adequately ventilated during normal use.
Not be folded, bent or stored on its side for extended periods.

Failure to use a suitable foundation, provide adequate support, or properly care for, rotate, handle, ventilate or store the mattress may affect warranty coverage where that failure caused or contributed to the issue being claimed.

What Is Not Covered

This warranty does not cover:

Normal wear and tear.
Normal softening, settling or compression of foams and comfort layers.
Changes in comfort preference or firmness preference.
Body impressions or indentation less than 38mm.
Variations or changes in mattress or bed height that do not result from a covered structural manufacturing defect.
Minor cosmetic imperfections that do not affect product performance.
Natural variations in fabric, colour, texture, grain or finish.
Damage to mattress fabric, quilting, stitching, seams or zippers is not covered. However, where an apparent defect was present when the mattress was first unpacked and was reported promptly to Zzz Atelier, before the mattress was used, moved, installed or cleaned, the issue may be assessed as a manufacturing defect. Claims must be supported by clear photographs showing the defect and the condition of the mattress at the time of unpacking.
Damage caused by misuse, abuse, negligence or improper handling.
Damage caused by standing, jumping, folding or bending the mattress.
Bent or damaged border wires caused by moving, folding, bending or improperly handling the mattress.
Damage caused by improper assembly, storage or transportation.
Damage caused by carrying or lifting the mattress using the side handles. Mattress handles are intended only for positioning the mattress.
Stains, mould, burns, tears, liquid damage or unsanitary conditions.
Mattress noise, including squeaking, creaking or similar sounds, unless confirmed by Zzz Atelier as resulting from a covered structural manufacturing defect.
Damage caused by pets, insects or pests.
Damage resulting from excessive moisture, water exposure, heat or environmental conditions outside our control.
Damage resulting from unauthorised repairs, alterations or modifications.
Damage resulting from the use of an unsuitable or unsupported bed frame or foundation.
Bent or broken castors or legs, loose T-nuts, or damage to foundation fittings caused by improper assembly, insufficient tightening, poor maintenance, improper use or handling.
Products used for commercial purposes, including hotels, serviced apartments, Airbnb properties, display homes, rental accommodation or other commercial environments, unless expressly covered by a separate commercial warranty.
Products sold as clearance, seconds, ex-display, imperfect, returned or otherwise sold on an "as-is" basis.
Pillows, pillow protectors and other bedding accessories.

Mattress Cover Warranty

Where an eligible manufacturing defect reported in accordance with the above requirements relates solely to a removable mattress cover or zipper, Zzz Atelier may elect to repair or replace the affected cover only.

A defect affecting only the mattress cover does not automatically entitle the customer to a replacement mattress.

Back-to-Base Warranty

Unless otherwise required under the Australian Consumer Law, this warranty operates on a Back-to-Base basis.

Customers may be required to return the product to our nominated warehouse or authorised service location for assessment.

Transportation, freight, delivery, collection and installation costs associated with warranty claims are the responsibility of the customer unless otherwise required by the Australian Consumer Law.

How to Make a Warranty Claim

If you believe your product has a manufacturing defect, please contact us as soon as reasonably practicable after the issue becomes apparent.

To assist us in assessing your claim, we may request:

Proof of purchase.
A description of the issue.
Product labels or identification tags.
Photographs or videos showing the defect.
Photographs of the bed frame or mattress foundation (where applicable).
Any additional information reasonably required to assess the claim.

Please do not return any product without prior authorisation from our Customer Care Team.

What Happens Next?

1. Submit Your Claim
Once we receive your warranty claim and supporting information, we'll begin our assessment.

2. Assessment
We'll review your claim and may request additional information, photographs or arrange an inspection where necessary.

3. Claim Outcome
If a manufacturing defect is confirmed, we'll determine the most appropriate resolution in accordance with this Warranty Policy and the Australian Consumer Law.

4. Repair or Replacement
Where applicable, we'll repair the product, replace the defective component, replace the product, or provide another appropriate remedy.

Inspection of Warranty Claims

To assess your warranty claim, Zzz Atelier reserves the right to:

Request additional photographs or videos.
Request additional information regarding the product and its use.
Arrange an inspection by an authorised representative.
Require the product to be returned for assessment where necessary.

Failure to provide sufficient information may delay or affect the assessment of your claim.

Repairs & Replacements

If your claim is approved, Zzz Atelier may, at its discretion:

Repair the product;
Replace the product;
Replace defective components or parts; or
Provide another remedy consistent with the Australian Consumer Law.

If the original product is no longer available, we may provide a comparable replacement product of equal or better quality.

Replacement products or components may be new, refurbished or remanufactured, provided they are of equal or better quality.

Each original mattress purchased is eligible for a maximum of one replacement mattress under this Limited Warranty, unless otherwise required under the Australian Consumer Law.

Any repair or replacement provided under this warranty does not restart or extend the original warranty period.

Proof of Purchase

The original proof of purchase is required when making a warranty claim.

If proof of purchase showing the original purchase price cannot be provided, Zzz Atelier reserves the right to determine the purchase value based on available records or, where necessary, use the current recommended retail price of the same or a comparable product when calculating any applicable pro-rated customer contribution.

Limitation of Warranty

To the maximum extent permitted by law:

This warranty applies only to the original purchaser and is not transferable.
Zzz Atelier's liability under this warranty is limited to repairing, replacing or providing an equivalent remedy for the affected product.
The aggregate value of all repairs, replacements, refunds and other remedies provided under this voluntary warranty throughout the entire warranty period will not exceed the actual purchase price paid for the affected product, after discounts and excluding shipping, delivery and other service charges.
Zzz Atelier is not liable for any indirect, incidental or consequential loss or damage except where required under the Australian Consumer Law.

Contact Us

If you have any questions regarding this Warranty Policy or wish to submit a warranty claim, please contact our Customer Care Team via our Contact Us page.

We're here to help and will do our best to resolve any genuine product issues promptly and fairly.